Project Quality Management

Human resource Management is a groups of processes required to make the most effective use of the people involved with the project.

Processes

The Project Human Resource Management processes include the following:

  • Plan Human Resource Management
  • Acquire Project Team
  • Develop Project Team
  • Manage Project Team
  • Few Important points

    Responsibility Assignment Matrix (RAM) defines who does what. The Staffing Management Plan defines when will people get added and removed from the project.
    
    A Project Manager may yield authority over the project team in one of the following ways 
    Referent - project team knows the PM 
    Formal Power - Power due to Project Managers position 
    Technical Power - Project Manager has strong technical skills in the projects domain. 
    Coercive Power - The project team is afraid of the power the Project Manager holds. 
    
    
    Conflicts in the team are caused due to the following reasons in decreasing order of occurrences. 
    Schedules 
    Project Priorities 
    Resources 
    Technical Opinions
    
    So the most common cause of conflicts in projects are issues related to schedules.

    Conflicts are best resolved by those in the team.

    War room is a technique for team building. As part of this the project team meets in one room. It helps to create a project identity.

    Halo Effect is the assumption that because the person is good at a technology, he will be good as a project manager.

    There are many organizational theories. Some of the main ones are - Expectancy Theory, McGregory Theory, Herzberg Theory, Maslow's Hierarchy of needs.

    Expectancy Theory - People accept to be rewarded for their efforts. This is a motivation factor. People put in more efforts because they accept to be rewarded for their efforts.

    McGregory Theory of X and Y - There are two type of employees. Employees of type X need to be always watched. They cannot be trusted and need to be micro managed. Employees of type Y, on the other hand, are self-motivated. They can work independently.

    Herzberg Theory - Hygiene factors (salary, cleanliness etc.) if not present can destroy motivation. However good hygiene alone does not improve motivation.

    
    Leadership Styles: 
    Directing: Telling others what to do
    Facilitating: Coordinating the input of others
    Coaching: Instructing others
    Supporting: Providing assistance along the way
    Autocratic: Making decisions without input
    Consultative: Inviting ideas from others
    
    Consensus: Problem solving in a group with decision-making based on group agreement

    Matrix Organization: Any organizational structure in which the project manager shares responsibility with the functional managers for assigning priorities and for directing the work of individuals assigned to the project.

    Organizational Breakdown Structure: A depiction of the project organization arranged so (OBS) as to relate work packages to organizational units.

    Project Management Team: The members of the project team who are directly involved in project management activities. On some smaller projects, the project management team may include virtually all of the project team members.

    Project Manager: The individual responsible for managing a project.

    Project Team Members: The people who report either directly or indirectly to the project manager.

    Projectized Organization: Any organizational structure in which the project manager has full authority to assign priorities and to direct the work of individuals assigned to the project.
    Project Human Resources Management

    1. Plan Human Resource Management


    2. Acquire Project Team


    3. Develop Project Team


    4. Manage Project Team


    These questions are randomly taken from CertBeat PMP success kit



    Question - 2

    All of the following are examples of Develop Project Team EXCEPT:
    1.Negotiations
    2.Reorganization and rewards
    3.Team building activities
    4.Training

    Correct Answers are : 1
    Explanation :
    A is the correct answer.

    A is the correct answer. Negotiations is part of Acquire Project Team, Others are parts of Develop Project Team.



    Question - 9

    You are newly appointed as a project manager of an ongoing project. You want to see the role, authority, responsibility and competencies of all the resources working in the project. Which of the following document lists all the above information?
    1.Scope statement
    2.Project Charter
    3.Human Resource Plan
    4.WBS

    Correct Answers are : 3
    Explanation :
    C is the correct answer.

    C is the correct answer. Human Resource Plan lists role, authority, responsibility and competencies of all the resources working in the project.



    Question - 16

    Reporting to a manager is an example of a__________ relationship.
    1.Formal
    2.Informal
    3.Simple
    4.None of the above

    Correct Answers are : 1
    Explanation :
    A is the correct answer.

    A is the correct answer. Reporting to a manager is a formal relationship that is designed by the organization.